"Scott Heichel's presentation to our field leaders on PBJ reporting was excellent! He connected all the dots and drive home why this submission is so crucial. We would highly recommend using LeaderStat as a resource when identifying educational needs."

-National Director of Operations

Operations Consulting Services:


  • Operational Assessments - We’re experts at evaluating the performance of your organization while providing specific improvement strategies to help enhance outcomes. Our consultants will quickly assess key systems, prepare an action plan, and help to implement systems and processes that get an organization on track for success. We have realigned large communities at the request of their Board of Directors and major lenders.
  • Feasibility Studies - The ever-evolving healthcare priorities continuously change reimbursement rules and compliance standards. We are experts at evaluating the performance of your organization while providing specific improvement strategies to help enhance outcomes. Our consultants will quickly assess key systems, prepare an action plan, and help to implement systems and processes that get an organization on track for success.
  • PBJ Audits - Our expert consultants have a thorough understanding of the new staffing metrics essential to your overall five-star success and can identify areas in coding that can increase financial returns and improve the staffing compliance.
  • Marketing Assessments– Our sales and marketing consultants help senior living and long-term care organizations increase referrals, optimize census and build market share through marketing plans, census development, mystery shopping, sales team training, and other proven methods.
  • Health Information Management - Proper diagnosis coding can be a challenge.  Our medical records experts can assist your team with ICD-10-CM diagnosis coding training and conduct medical record audits and reviews for documentation quality, accurate diagnosis identification, and proper ICD-10-CM code assignment.  HIM process improvement assessments and training can help smooth out bumps in your systems. 
  • Succession Planning - Our consultants partner with you to create a succession plan that maintains stability and ushers a seamless transition in leadership. 
  • Customized Engagements – Different healthcare organizations have different needs. We have a team of nationally recognized consultants who are experts at addressing each client’s unique operational, financial and clinical challenges.

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